Refund Policy

Submit a refund request within 7 calendar days of purchase. Nothing in this policy limits refund, cancellation, or consumer rights that cannot be excluded under applicable law.

A refund may be approved when:

• You were charged more than once for the same order.
• The delivered file or access is corrupt, unusable, or unavailable and the problem cannot be resolved within a reasonable time.
• The product delivered is materially different from the description shown before purchase.
• An unauthorized transaction is confirmed through the payment provider's review process.
• Applicable law requires a refund.

Except where required by law, refunds are normally not provided solely because:

• You changed your mind after receiving working files or access.
• You did not read the product description, system requirements, sample, or stated scope before purchase.
• You expected services, customisation, support, updates, or commercial outcomes that were not included in the offer.
• You purchased the product for an unsupported device, environment, or use case that was disclosed before checkout.
• You breached the licence terms through sharing, resale, redistribution, or other prohibited use.

Email pranay.suyash@gmail.com with the purchase email, order or invoice identifier, purchase date, product name, and a clear description of the problem.

Include screenshots or error details when the request concerns delivery, file integrity, licence activation, or product access. Do not send card numbers, passwords, or other sensitive payment credentials.

Requests are normally reviewed within 5 business days. Reasonable troubleshooting or replacement delivery may be offered before a refund when that can resolve the issue promptly.

Where Dodo Payments processed the purchase, the refund may be issued or administered through Dodo Payments as Merchant of Record. Approved refunds are returned to the original payment method. Banks and payment networks may take additional time to show the funds.

Contact support before filing a payment dispute so the issue can be investigated. Fraudulent refund requests, repeated abuse, or chargebacks filed after successful delivery may result in revoked access and evidence being supplied to the payment provider.